The phone rings, a new e-mail arrives and via WhatsApp a customer asks a question about a delivery. For you, this is not stress, but exactly what makes your workday interesting. In this versatile position you are the link between customer, supplier and internal departments. Do you get energy from customer contact, solving complex service questions and a dynamic work environment? Then this is your chance.
As a Customer Service Representative, you will be the first point of contact for customers who contact you by phone, email, chat or WhatsApp. You handle a variety of questions and actively think about solutions. You also manage service files, maintain contact with suppliers and are responsible for handling warranty claims. You like to get to grips with complex situations and know how to structure their handling.
Your working days start at 08:30 and end around 17:00. In this position, no day is the same: from quick questions about delivery times to the careful handling of returns, you will make sure everything is taken care of down to the last detail.
What to expect.
What do you bring?
This organization is a leading player within the plumbing industry, with an extensive range available both online and in multiple showrooms in the Netherlands and Belgium. The customer service team is based in Rosmalen and is a close-knit group of professionals who work daily to achieve optimal customer satisfaction. Within this team there is not only hard work, but also room for humor and personal development. The lines of communication with other departments such as logistics, finance and marketing are short, giving you a dynamic and committed working environment.
Apply easily by leaving your details and optionally adding your CV and motivation:
At Job Invest, everyone is welcome. We believe in equal opportunity for all and everyone is invited to respond to our job postings. We do not discriminate on the basis of age, gender, sexual orientation, ethnicity, religion or any other grounds. We strive to create an inclusive workplace where everyone feels respected and valued.
